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Training Webinar Recordings

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Visitor Experience Guidelines
Nicole Krom, Kyle Cantarera and Cynthia Helmstetter
60 minutes
Date: April 16, 2019
Webinar Recording

Join the Visitor Experience Group (VEX) in this fun and fast-paced session as we dive into three facets of Visitor Experience training: service, engagement and experience. Attendees will learn service guidelines, service recovery and how to engage front-line staff (often the non interpreters at our sites) to fully own each visitor’s experience.

Nicole Krom has worn many hats in her ten year career in the non-profit arts and culture. Raised in family businesses from an early age, customer relations have always been top of mind. Nicole graduated with a M.A. in Museum Education from the University of Arts and is the Membership and Outreach Manager at Longwood Gardens.

Kyle Cantarera has been striving to improve guest experiences through both interpretation and visitor operations in places such as the Delaware Museum of Natural History, Hagley Museum and library and Longwood Gardens. He is currently the Guest Experience Manager at Mt Cuba Center overseeing interpretation, ticket sales, public safety and event operations.

Involved in museums since her teens, Cynthia Helmstetter has helped open two major museums in Philadelphia, including two years staging, opening and managing guest services at the Museum of the American Revolution. Cynthia was also the Visitor Services Manager at The Barnes Foundation during the six formative years before and after its opening.


Non-member price: $35.00
If you were a member, you'd only pay: $10.00
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WEB0416194/16/2019 12:00:00 AM
Innovation + CIG: Turning Loss Into Gain
Andre Copeland
90 minutes
Date: January 24, 2019
Webinar Recording

Many of us are experiencing budget cuts and their effects on guest interactions at our sties. When these cuts affect our interpretive programs by eliminating guest experience positions, what are we to do? This is the question we had to answer at Brookfield Zoo in 2016, and the Certified Interpretive Guide course was the key.

Andre Copeland, Interpretive Programs Manager at the Brookfield Zoo, holds NAI certifications as a CIG Instructor and Interpretive Planner. He is also a Master Trainer with NAI and the Deputy Director of NAI’s ZWPA community. Andre’s 27 year experience includes animal care, program management, budget projection and tracking, and community engagement.


Non-member price: $40.00
If you were a member, you'd only pay: $15.00
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WEB0124191/24/2019 12:00:00 AM
Training Thematic Interpreters Series
Sam H. Ham
2 webinars, 120 Minutes each
Date: May/June, 2018

Training Thematic Interpreters—Part 1 (TWO HOURS)
Over the last 20 years, the theory and research underpinning thematic interpretation has deepened in important ways. We know so much more today not only about what interpretation itself can accomplish but also how delivering strong themes to audiences contributes to those outcomes. In Part 1, we’ll consider what themes should do, what “success” looks like, and how the new CIG curriculum reflects these emerging ideas.

Training Thematic Interpreters—Part 2 (TWO HOURS)
In Part 1, you were given a compendium of thematic interpretation training activities. Now that you’ve had time to think about or even try some of these activities, join Sam in this follow up webinar where we will share observations, address questions and suggest more ideas for your training programs.

Sam H. Ham is a Professor Emeritus of Conservation Social Sciences, University of Idaho. Dr. Ham has trained interpreters and trainers internationally reaching a combined audience of 60,000. He is author of more than 400 publications including two widely acclaimed books on interpretation. Interpretation—Making a Difference on Purpose is one of the main references used in NAI’s CIG Training program and is viewed worldwide as providing a substantiated empirical basis for contemporary interpretation practice.


Non-member price: $80.00
If you were a member, you'd only pay: $30.00
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WEB0524185/24/2018 12:00:00 AM
Adapting CIG Modules For Outdoor Settings and Teenagers
Sarah Rhodes-Ondi
60 minutes
Date: March 22, 2018
Webinar Recording

The Certified Interpretive Guide (CIG) curriculum is often taught indoors and to adult audiences. Learn how to adapt the curriculum for outdoor settings and teenage audiences through a hands-on approach that cultivates a strong sense of place. These strategies are effective tools for student mentorship and CIG courses.

Sarah Rhodes-Ondi, M.S., has been a Naturalist at the Environmental Learning Center since 2006 and a passionate advocate for conservation of coastal resources since her youth. She has a Bachelors of Arts and a Masters of Science in Marine Biology and loves connecting people with nature through science and environmental education.


Non-member price: $35.00
If you were a member, you'd only pay: $10.00
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WEB0322183/22/2018 12:00:00 AM
An Instructor's Introduction To Mission Based Dialogue
Andre Copeland
60 minutes
Date: February 20, 2018
Webinar Recording

The three components of Mission Based Dialogue (MBD) are its theory, four principles and implementation techniques. Now that this is part of the new CIG workbook you may be asking, how do I cover this in an hour or less during a CIG course? Join us for a look at introducing the main concepts of MBD and connecting it to your CIG.

Andre Copeland is a Certified Interpretive Trainer, Certified Interpretive Planner and Master Trainer who is responsible for planning Brookfield Zoo’s interpretive experiences as their Interpretive Programs Manager. For the past three years he has been developing the concept and implementation of Mission Based Dialogue.


Non-member price: $35.00
If you were a member, you'd only pay: $10.00
Quantity   

 
WEB0220182/20/2018 12:00:00 AM