Please note: Registration closes 4 hours prior to the start of each webinar. Login information will be sent after registration closes. If you do have trouble prior to the webinar, call Emily at 970-420-1032 and she will try to assist you.

Each hour of webinar is worth one continuing education credit.

Group Discounts: For our Institutional and Commercial members wishing to purchase attendance for multiple staff members: the first registrant will pay normal pricing and each registrant after will run $20 for one hour webinars or $30 for two hour webinars. Anyone wishing to gain Certification hours from the webinar will have to login to the webinar on their own computer. This allows us to verify that they were in attendance and show the hours on their account. To setup the discount, please register your first individual, then email JKing@interpnet.com for a promo code for additional registrants.

Webinar Cancellation Policy: NAI will accept registration cancellations or changes, in writing, up to 5 business days prior to a webinar. Participants can choose to change their registration to a different webinar of equal or lesser value (no fee), or receive a refund ($5 processing fee). Registrants who are unable to participate after the cancellation deadline will be sent a link to the recording of the webinar, when available. Changes and cancellations should be emailed to registration@interpnet.com.

Need help logging in to the NAI website? Please email login@interpnet.com to have your login credentials reset.

System Test

We conduct our webinars using Adobe Connect. To test your computer to see if it meets the necessary requirements and that you have the appropriate software installed, click here.

Upcoming Webinars

Interviewing Skills: How to do it Right
March 19, 2019
10a Pacific/1:00p Eastern (60 Min)
Anne Kassebaum
Register here.

A good interview isn’t impossible! Learn how to put your best foot forward to highlight your skills, answer questions clearly, calm your fears and think on your feet! You will also get tips on how best to complete a job application and write a resume

Anne Kassebaum is the Chief of Interpretation and Recreational Services for the East Bay Regional Park District. Throughout her career, Anne has coached several friends and colleagues to help develop strong leadership skills and strengthen their communication and interview techniques.

Redefining Interviews: Landing the Best New Employee
March 26, 2019
10a Pacific/1p Eastern (90 Min)
Sarena Gill & Kevin Wright
Register here.

Struggling with finding the right interview equation to determine the best candidates to hire? This informative and interactive session explores multiple interviewing techniques to add to your hiring toolbox.

Kevin and Sarena have over 25 years of experience in the field of interpretation, combined. During that time, they have been in hiring manager positions and learned that creative techniques for interviewing candidates increases success in finding the best applicants.

Visitor Experience Guidelines
April 16, 2019
10a Pacific/1:00p Eastern (1 HR)
Nicole Krom, Kyle Cantarera and Cynthia Helmstetter 
Register here.

Join the Visitor Experience Group (VEX) in this fun and fast-paced session as we dive into three facets of Visitor Experience training: service, engagement and experience. Attendees will learn service guidelines, service recovery and how to engage front-line staff (often the non interpreters at our sites) to fully own each visitor’s experience.

Nicole Krom has worn many hats in her ten year career in the non-profit arts and culture. Raised in family businesses from an early age, customer relations have always been top of mind. Nicole graduated with a M.A. in Museum Education from the University of Arts and is the Membership and Outreach Manager at Longwood Gardens.

Kyle Cantarera has been striving to improve guest experiences through both interpretation and visitor operations in places such as the Delaware Museum of Natural History, Hagley Museum and library and Longwood Gardens. He is currently the Guest Experience Manager at Mt Cuba Center overseeing interpretation, ticket sales, public safety and event operations.

Involved in museums since her teens, Cynthia Helmstetter has helped open two major museums in Philadelphia, including two years staging, opening and managing guest services at the Museum of the American Revolution. Cynthia was also the Visitor Services Manager at The Barnes Foundation during the six formative years before and after its opening.

Talk Less, See and Do More! Writing and Running Great Programs for People with Intellectual Disabilities
Claire Thomas
May 7, 10:00a Pacific/1:00p Eastern (1 HR)
Register here.
Focus on inclusion at your site! Learn how one CIG modified an existing program, wrote a brand new program, and has found ways to include people with special needs/intellectual disabilities into standard programming at her site. There will be time for Q&A and brainstorming.

Claire Thomas is a historic farm interpreter with the Fairfax County Park Authority. She works at Frying Pan Farm Park in Herndon, Virginia. She was a special education teacher in Maryland before her daughters were born.

Webinars in Spanish

The PUP Global Heritage Consortium and NAI offer Spanish webinars on topics related to heritage interpretation. NAI membership discounts apply. To view upcoming offerings, visit PUP online.

NAI Members, click here to get your discount code.

See an introductory video narrated by Sam Ham.