Interviewing Skills: How to do it Right
March 19, 2019
10a Pacific/1:00p Eastern (60 Min)
A good interview isn’t impossible! Learn how to put your best foot forward to highlight your skills, answer questions clearly, calm your fears and think on your feet! You will also get tips on how best to complete a job application and write a resume
Anne Kassebaum is the Chief of Interpretation and Recreational Services for the East Bay Regional Park District. Throughout her career, Anne has coached several friends and colleagues to help develop strong leadership skills and strengthen their communication and interview techniques.
Redefining Interviews: Landing the Best New Employee
March 26, 2019
10a Pacific/1p Eastern (90 Min)
Sarena Gill & Kevin Wright
Struggling with finding the right interview equation to determine the best candidates to hire? This informative and interactive session explores multiple interviewing techniques to add to your hiring toolbox.
Kevin and Sarena have over 25 years of experience in the field of interpretation, combined. During that time, they have been in hiring manager positions and learned that creative techniques for interviewing candidates increases success in finding the best applicants.
Visitor Experience Guidelines
April 16, 2019
10a Pacific/1:00p Eastern (1 HR)
Nicole Krom, Kyle Cantarera and Cynthia Helmstetter
Join the Visitor Experience Group (VEX) in this fun and fast-paced session as we dive into three facets of Visitor Experience training: service, engagement and experience. Attendees will learn service guidelines, service recovery and how to engage front-line staff (often the non interpreters at our sites) to fully own each visitor’s experience.
Nicole Krom has worn many hats in her ten year career in the non-profit arts and culture. Raised in family businesses from an early age, customer relations have always been top of mind. Nicole graduated with a M.A. in Museum Education from the University of Arts and is the Membership and Outreach Manager at Longwood Gardens.
Kyle Cantarera has been striving to improve guest experiences through both interpretation and visitor operations in places such as the Delaware Museum of Natural History, Hagley Museum and library and Longwood Gardens. He is currently the Guest Experience Manager at Mt Cuba Center overseeing interpretation, ticket sales, public safety and event operations.
Involved in museums since her teens, Cynthia Helmstetter has helped open two major museums in Philadelphia, including two years staging, opening and managing guest services at the Museum of the American Revolution. Cynthia was also the Visitor Services Manager at The Barnes Foundation during the six formative years before and after its opening.
Talk Less, See and Do More! Writing and Running Great Programs for People with Intellectual Disabilities
May 7, 10:00a Pacific/1:00p Eastern (1 HR)
Focus on inclusion at your site! Learn how one CIG modified an existing program, wrote a brand new program, and has found ways to include people with special needs/intellectual disabilities into standard programming at her site. There will be time for Q&A and brainstorming.
Claire Thomas is a historic farm interpreter with the Fairfax County Park Authority. She works at Frying Pan Farm Park in Herndon, Virginia. She was a special education teacher in Maryland before her daughters were born.