Please note: Registration closes 4 hours prior to the start of each webinar. Login information will be sent after registration closes. If you do have trouble prior to the webinar, call Emily at 970-420-1032 and she will try to assist you.

Each hour of webinar is worth one continuing education credit.

Group Discounts: For our Institutional and Commercial members wishing to purchase attendance for multiple staff members: the first registrant will pay normal pricing and each registrant after will run $20 for one hour webinars or $30 for two hour webinars. Anyone wishing to gain Certification hours from the webinar will have to login to the webinar on their own computer. This allows us to verify that they were in attendance and show the hours on their account. To setup the discount, please register your first individual, then email JKing@interpnet.com for a promo code for additional registrants.

Webinar Cancellation Policy: NAI will accept registration cancellations or changes, in writing, up to 5 business days prior to a webinar. Participants can choose to change their registration to a different webinar of equal or lesser value (no fee), or receive a refund ($5 processing fee). Registrants who are unable to participate after the cancellation deadline will be sent a link to the recording of the webinar, when available. Changes and cancellations should be emailed to registration@interpnet.com.

Need help logging in to the NAI website? Please email login@interpnet.com to have your login credentials reset.

System Test

We conduct our webinars using Adobe Connect. To test your computer to see if it meets the necessary requirements and that you have the appropriate software installed, click here.

Upcoming Webinars

Visitor Experience Guidelines
April 16, 2019
10a Pacific/1:00p Eastern (1 HR)
Nicole Krom, Kyle Cantarera and Cynthia Helmstetter 
Register here.

Join the Visitor Experience Group (VEX) in this fun and fast-paced session as we dive into three facets of Visitor Experience training: service, engagement and experience. Attendees will learn service guidelines, service recovery and how to engage front-line staff (often the non interpreters at our sites) to fully own each visitor’s experience.

Nicole Krom has worn many hats in her ten year career in the non-profit arts and culture. Raised in family businesses from an early age, customer relations have always been top of mind. Nicole graduated with a M.A. in Museum Education from the University of Arts and is the Membership and Outreach Manager at Longwood Gardens.

Kyle Cantarera has been striving to improve guest experiences through both interpretation and visitor operations in places such as the Delaware Museum of Natural History, Hagley Museum and library and Longwood Gardens. He is currently the Guest Experience Manager at Mt Cuba Center overseeing interpretation, ticket sales, public safety and event operations.

Involved in museums since her teens, Cynthia Helmstetter has helped open two major museums in Philadelphia, including two years staging, opening and managing guest services at the Museum of the American Revolution. Cynthia was also the Visitor Services Manager at The Barnes Foundation during the six formative years before and after its opening.

Series: Best of New Orleans

Did you miss out on NAI 2018 in New Orleans? We reprise some of the best of the sessions in webinar form here!

April 30, 2019
Register here

Are you ready for (Conservation) Action?
Melissa Casteel King
8:30a Pacific/11:30a Eastern (90 min)
This session will explore the transformation of Zoo Atlanta’s geographically themed biofact carts into Conservation Stations. Participants will gain an understanding of the framework for the carts along with the tools and methods used to engage guests in an exploration of the issue and how they can take positive action.
Melissa King, Manager of Public Programs at Zoo Atlanta, has Bachelor’s degrees in psychology and sociology from Georgia State University and is a NAI Certified Interpretive Guide and Trainer. Mrs. King has 11 years’ experience in zoo interpretation and serves as AZA’s Kori Bustard Species Survival Plan Education Advisor.

From Great Interpreter to Great Supervisor
Jose Luis Chavez and Juliann Chavez
10:15a Pacific/1:15p Eastern (90 min)
Participants will identify the skills needed to transition from front-line interpreterto a leadership position. This is just the beginning of your journey.

For the past 10 years, Jose has held the position of Nature Center Manager at Reedy Creek with Mecklenburg County Park and Recreation. During this time, he has honed his interpretive skills and leadership skills through formal trainings like NPRA – Supervisor Management School and mentorship programs within his Department. He also has served NAI as Regional Director of the Sunny Southeast, chair the Advisory Council and as a member of the National Board of Directors.

Since 2007, Juliann Chavez has worked for Discovery Place Science in roles that range from front line interpreter to her current position as Director of Public Experiences. Juliann went through CIG training in 2009 and then shortly following, became a CIG Trainer. She utilizes her training to certify staff each year to help them develop great interpretive programming for the museum.
Future-proofing the Interpretive Plan Process
Cynthia Roberts and Kate Aitchison
12:30p Pacific/3:30p Eastern (60 min)
Analyzing future-proofing strategies for organizations or sites, this webinar will explore techniques to build-in the capacity to be responsive to the changing needs of visitors and the varying social contexts through the interpretive planning process.

Kate Aitchison and Cynthia Roberts are interpretive planners at Haley Sharpe Design, an international design firm in the museum and heritage sector. Through their work, they provide strategic leadership on the design, development and delivery of interpretive programs, policies and initiatives that shape the implementation of cultural projects internationally.

Storing and Sharing our Digital Media
Amanda Sweeney
1:45p Pacific/4:45p Eastern (2 hrs)
The world uploads nearly 2 billion digital images every single day. We all make content, but how do we organize, archive, and share it in a way that is useful and efficient?  Learn how to develop your own digital asset management system in this activity-based webinar.

Amanda Sweeney serves as a Visual Information Specialist at Lassen Volcanic National Park. She creates and manages digital assets as the park photographer and videographer. A data analyst for Amazon.com in her former life, she now keeps her data monkey spirit alive through digital asset management.

Enrich Guided Hikes with Classical Music
Dave Sutherland
4:00p Pacific/7p Eastern (60 min)
Adding Classical music to your guided hikes can lead you to new audiences, new partnerships, and a new understanding of nature. Learn some tips at this demo, then grab your baton!
Dave Sutherland is an award-winning field naturalist with the city of Boulder's Open Space and Mountain Parks department. Besides over 20 years working in the Boulder area, Dave has led outdoor education programs in California, Costa Rica and the Galapagos Islands. Dave is a self-professed natural science geek who uses games and activities to inspire others with his love of nature. 
Talk Less, See and Do More! Writing and Running Great Programs for People with Intellectual Disabilities
Claire Thomas
May 7, 10:00a Pacific/1:00p Eastern (1 hr)
Register here.
Focus on inclusion at your site! Learn how one CIG modified an existing program, wrote a brand new program, and has found ways to include people with special needs/intellectual disabilities into standard programming at her site. There will be time for Q&A and brainstorming.

Claire Thomas is a historic farm interpreter with the Fairfax County Park Authority. She works at Frying Pan Farm Park in Herndon, Virginia. She was a special education teacher in Maryland before her daughters were born.

What does audience inclusion truly mean?
Brian Mast
June 11, 10a Pacific/1:00p Eastern (1 hr)
Registration to come.

One of the most important interpretive topics discussed among our peers is inclusion. We strive to be spaces where anyone can come to explore and learn about nature and history. In an effort to include these audiences in our interpretation it would help to have a basic understanding of autism and dementia along with the importance of including these audiences to reach your interpretive goal.

Brian Mast has been the educator for the Black Belt Museum at the University of West Alabama for the past eight years. He has traveled all over the east coast giving living history programs, presented at conferences on interpretive topics such as digital engagement and programs for individuals with autism.

Webinars in Spanish

The PUP Global Heritage Consortium and NAI offer Spanish webinars on topics related to heritage interpretation. NAI membership discounts apply. To view upcoming offerings, visit PUP online.

NAI Members, click here to get your discount code.

See an introductory video narrated by Sam Ham.