Membership FAQ

Categories of NAI membership include commercial, institutional, and individual memberships.
For more information, visit our membership benefits sections:
Individual Membership
Institutional Membership
Commercial Membership
NAI accepts applications online for all categories of membership. Applications submitted through the online shopping cart must be accompanied with payment by credit card and will become active the following business day. Membership applications continue to be accepted by mail with check. For more information, please contact NAI's Membership Department ( or call 888-900-8283.

If you prefer to apply by mail rather than using our secure online process, please download and fill out this PDF.
If you have tried the forgot username/password links on our website and are still having issues. Please email for help getting logged in.
The certification fees for CIG and CIH courses come with a complimentary one-year membership. It generally takes about a week for these to become active in our system, but can sometimes take a bit longer. You will receive an email confirmation once membership is active.
Online membership payment can be made via credit card (Visa, MasterCard, American Express, and Discover). 

If you prefer to pay by check, please download and fill out this PDF. Please make checks payable to NAI.
Receipts are automatically sent upon purchase of membership. Replacement receipts for online purchases are available on your account page, on the My Communications tab.

If the receipt cannot be found on your account page, or membership was paid by check, please email for a replacement copy.
Members who select the Green membership will receive all communications from NAI through electronic means (mostly email), including Legacy magazine. Student memberships are always Green.
NAI memberships are good for one year from the date of purchase. You will receive renewal reminders starting 30-days prior to expiration, online renewal will be available at least three months prior to expiration.
Your NAI Member ID can be found on your account page.
Members who pay online will have access to members-only resources the following business day. For members who pay by check, it may take up to two weeks for memberships to be fully processed. Legacy magazine is bimonthly; all members should allow six to 10 weeks to receive the first issue. New members will begin receiving NAI Now e-newsletters immediately.
Content will appear automatically for logged in users on the top navigation (where you see Sign In/Sign Out links) and under the Membership header.
NAI produces a bi-monthly magazine called Legacy; and a weekly electronic newsletter called NAI Now. NAI also has a presence on Facebook and Instagram.
NAI does sell mailing lists to our commercial members, but you will have the option to opt-out during the join/renewal process or by visiting your account page. You can make changes to these preferences at any time by visiting the your account page and selecting the preferences tab.
NAI members have numerous opportunities to network with peers, including the annual NAI Conference, trainings, regional workshops, the Certification Program, and Community (region and section) functions (online and in person).
Complimentary memberships included with commercial and institutional accounts are transferable as they act as your company liaison to NAI.
Commercial Standard memberships come with two complimentary professional memberships. 
Commercial Plus memberships come with five complimentary professional memberships.
Institutional Standard memberships come with one complimentary professional membership.

Consultant memberships are considered individual and are not transferable. 
NAI membership is non-refundable.
Yes. Your NAI membership follows you through your renewal date, regardless of who paid your dues. Please be sure to visit your account page to update your contact information.
Individual NAI membership may not be shared as benefits are based on an individual's Member ID and password.

Consultant memberships are considered individual.
NAI Commercial members are eligible to purchase one-time use mailing labels. The mailing labels will include the name, organization, and mailing address or email address for opted-in members only. They will be sent as an Excel spreadsheet. Phone numbers are not available.

Membership Administrator, Madison Hyatt,
Commercial Member Liaison, Heather Manier,
Phone: 970-484-8283
Mailing Address: NAI Membership, 230 Cherry Street, Suite 200, Fort Collins, CO 80521