Interpretive Host Course Registration

CIH Brookfield Zoo IL June 2023

June 27 - June 28, 2023
Brookfield Zoo (Great Bear Wilderness Classroom)
3300 South Golf Road Brookfield Illinois 60613
Instructors: Andre Copeland and Howard April
Registration Cost: $120 (The certificate is an additional $165)

The Certified Interpretive Host Program

Brookfield Zoo, in partnership with the National Association for Interpretation (NAI), is offering a training course designed for staff or volunteers who have contact with the public, but do not necessarily lead interpretive programs.  Anyone age 16 or over with a desire to increase their knowledge and skills related to customer service and interpretation may participate.

Course Options

There are two options for this course.
Option one: take the course without obtaining the certificate.  
Option two: take the course and add certification as a Certified Interpretive Host (CIH). You will pay an additional fee for the certificate. The CIH lasts four years and comes with a complimentary one year membership. If you are already a member of NAI we will add your complimentary membership onto the end of your current membership.

Why Become a Certified Interpretive Host?  

A positive first impression of your site can leave a lasting mark on a visitor. Many times, that first impression is made by a campground host, maintenance worker, fee booth attendant, site steward, trail monitor, law enforcement ranger, or front desk volunteer. If you interact informally with visitors, this course will teach you easy ways to strengthen your public interactions while supporting the mission of your organization.  

Specifically, this 16-hour course covers:

  • Customer Service Skills
  • Hospitality and Communication Skills
  • Tips for Handling Difficult Visitors
  • History and Importance of Public Lands
  • History, definition, and principles of interpretation
Member Discount: Those choosing to apply for certification will receive a complimentary one year membership to NAI. Memberships will become active within a couple of weeks of registration and will allow you to purchase course books and other registrations at the discounted member rate. Once memberships become active, you will receive a receipt via email letting you know that you are all set up. Current NAI members will receive a one year extension on their current membership. If you are registering for $0, your membership will become active when you are certified.

Further Information

For more information about the course, please contact Andre Copeland at or call (708) 688-8845.

Special Terms and Cancellations

Cancellation requests cannot be made by phone and must be made in writing and emailed, postmarked, or faxed by June 11, 2023. Cancellations processed before the cancellation deadline will be subject to a $50 cancellation fee (if fees paid are less than $50, no refund will be processed). Cancellations made after this date will not receive a refund. Emailed cancellations and transfers should be sent to
6/27/2023 - 6/28/2023
Brookfield Zoo 3300 South Golf Road Chicago, IL 60613 UNITED STATES
Online registration not available.
My registration status: Not registered
Need to use a different card to pay for your certification fee?
If you need to pay with two cards, please register for the base registration and pay with the first card. Once you have completed the payment, come back to this registration page and add the certification fee. When you proceed to the payment page again, you will be asked to enter new payment information.

Already registered for the course but need to add the certification fee?
If you've already registered but haven't already added the certification fee to your registration, you can come back to this page at any time and add the fee.

If you have any questions about the registration process, please contact us at